The first step of the problem-solving workshop is to agree on the problem to solve. This step is
important because it helps the teams to clearly state the problem, highlight the what, where, when,
and impact of the problem, and avoid addressing the symptoms instead of the root causes. By
agreeing on the problem to solve, the teams can focus their investigation and analysis, and save time
and effort. The problem statement should be succinct and specific, and should not include any
assumptions or solutions.
Reference:
Inspect and Adapt - Scaled Agile Framework
Problem-solving workshop: Step-by-Step - Agilephoria
The Sun Never Sets on the Problem-Solving Workshop
