In the context of Splunk IT Service Intelligence (ITSI), service dependencies allow for the modeling of
relationships between services, where the health of one service (dependent) can affect the health of
another (primary).
B) It is best practice to use the dependent service's built-in 'ServiceHealthScore' KPI to reflect impact
to the primary service: Utilizing the 'ServiceHealthScore' KPI of a dependent service as part of the
primary service's health calculation is a recommended practice. This approach ensures that changes
in the health of the dependent service directly influence the primary service's overall health score,
providing a more holistic view of service health within the IT environment.
C) Setting the dependent service KPI importance level will be treated as any other KPI in the primary
service's health score: When a dependent service's KPI is incorporated into a primary service, the
importance level assigned to this KPI is factored into the primary service's overall health score
calculation just like any other KPI. This means that the impact of the dependent service on the
primary service can be weighted according to the business significance of the relationship between
the services.
The other options are not accurate representations of ITSI service dependencies. Changes in KPI
importance levels do not break dependencies, and there is no restriction on configuring impactful
dependent services to only one primary service, as dependencies can be complex and multi-layered
across various services.
