Early Life Support (ELS): ELS involves providing additional support during the initial period after a

transition to ensure stability and address any issues promptly.

Comprehensive Coverage: Setting up a short-term function with staff from all involved parties

ensures comprehensive coverage and expertise in resolving incidents and problems caused by the

transition.

Collaboration: Including staff from various service providers and internal teams fosters collaboration

and knowledge sharing, essential for quick problem resolution.

Risk Mitigation: This approach directly addresses the CEO’s concerns about risks to services and

business activities by ensuring that experienced staff are available to handle issues as they arise.

Service Desk Preparation: While ensuring the service desk is ready to handle increased volumes is

important, it alone is insufficient without dedicated resources to address specific transition-related

issues.

Data Room: Establishing a data room is beneficial for information access but does not provide the

necessary hands-on support required during the transition.

Reference:

SIAM Foundation Body of Knowledge (BoK), Chapter on Transition Planning and Support

SIAM Professional Body of Knowledge (BoK), Early Life Support Sections