Context Understanding: NETSCO is meeting its service levels but not engaging collaboratively with

other service providers. This lack of engagement can impact the overall effectiveness of the SIAM

model, which relies on collaborative effort and shared goals.

Cultural Engagement Importance: SIAM emphasizes not just meeting service levels but also fostering

a collaborative culture among service providers. This helps in creating a cohesive and integrated

service environment.

Initial Steps: Doing nothing immediately may allow the problem to persist and worsen, as cultural

engagement is critical from the start.

Direct Discussion: Holding a meeting with NETSCO provides a direct approach to understand their

perspective, identify reasons for their lack of engagement, and reinforce the importance of cultural

elements outlined in the collaboration agreement.

Service Provider Forum: While reinforcing the need for positive cultural engagement in a service

provider forum can help, it may not address specific issues with NETSCO effectively.

Contractual Compliance: Even though NETSCO is meeting contractual service levels, the service

integrator has a role in ensuring that all aspects of the agreement, including cultural engagement,

are fulfilled.

Reference:

SIAM Foundation Body of Knowledge (BoK), Chapter on Collaboration and Cooperation

SIAM Professional Body of Knowledge (BoK), Governance and Cultural Integration Sections