Information Gathering: SIAMRUS needs comprehensive information about current services and

service providers to create a baseline assessment during the Discovery and Strategy stage.

Formal Instruction: As OUTSCO has refused to provide information due to competition concerns, a

formal instruction from the ZYXH contract governance team can mandate compliance. This leverages

contractual obligations and authority.

Contractual Authority: The contract governance team has the authority to enforce contract terms

and can compel OUTSCO to provide the necessary information.

Alternative Approaches:

Analyzing incident records (Option A) may provide limited insights and lacks the comprehensive data

needed.

Relying on the CIO's report (Option C) might not provide up-to-date or complete information.

Reviewing contracts and performance reports with service delivery managers (Option D) could help

but may not yield all required details.

Conclusion: Formal instruction from the ZYXH contract governance team is the most effective

approach to ensure compliance and obtain the necessary information for a thorough baseline

assessment.

Reference:

SIAM Foundation Body of Knowledge (BoK), Chapter on Discovery and Strategy

SIAM Professional Body of Knowledge (BoK), Information Gathering and Contract Management

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