Q: 12
A consequence of ZYX’s SIAM transition is that the small IT team of 5 staff within ZYXUK, who
currently develop and support small stand-alone applications, are being displaced, with their roles
outsourced to a new external service provider. This external service provider will provide a
standardized approach to the development and B support of bespoke applications across all of the
ZYX organizations It is hoped that this will allow similar requirements from different ZYX
organizations to be identified a more manner
The impacted staff is expected to be reluctant to transfer to the new service provider, who is based
outside of the UK and has a very different organizational culture B I he project team is concerned that
these staff members may either be reluctant to pass on their knowledge of the existing applications,
or may leave before knowledge transfer can take place
What would be the most effective strategy for handling this risk?
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