Mandate for Change: ZYX’s mandate for change requires a thorough investigation to ensure the

chosen service integration model aligns with its strategic goals and mitigates potential risks.

Marketplace Research: Exploring the marketplace for potential external service integrators provides

insights into available options and industry best practices.

Internal Capability Assessment: Evaluating current internal capabilities helps determine if internal

resources can be leveraged or improved to meet SIAM requirements.

Provider Analysis: Analyzing potential providers based on their capabilities and alignment with ZYX’s

specific needs ensures a tailored fit, reducing implementation risks.

Informal Testing: Informally testing the validity of the proposed SIAM model with selected providers

allows ZYX to gauge the practical applicability and make adjustments before formal engagement.

Strategic Fit and Validation: This approach ensures that the final selection of the service integrator is

well-informed, validated, and aligned with ZYX’s strategic objectives, ensuring a smoother transition

and better service outcomes.

Reference:

SIAM Foundation Body of Knowledge (BoK), Chapter on Service Integration and Management

Strategy

SIAM Professional Body of Knowledge (BoK), Service Integrator Selection and Governance Sections