Q: 4
Universal Containers (UC) is a fast-growing company that sells containers globally. It has thousands of
dealerships throughout the world where local dealers service containers. UC implemented a new
Partner Community for its dealers. Each dealership has a dealer manager who manages the service
agents. The communitysharing model is private.
What is the optimal option to give dealer managers visibility to customer cases only raised by their
service agents?
Options
Discussion
A. You'll find this in the official sharing and visibility guide, plus it's in the practice test.
Option A is best. You'll see the same logic in official Salesforce docs and the architect sharing/visibility practice exam.
Pretty sure A fits best for standard partner users. The partner role hierarchy gives dealer managers automatic access to cases from their service agents, so there's no need for extra sharing rules. If they had HVPU licenses, would need a different method though.
A
A is right, but only if the service agents are standard partner users. If they were high-volume community users, the role hierarchy wouldn't work since HVPU don't get roles, so you'd need sharing rules or some other workaround. Pretty sure exam expects A here, agree?
I don’t think B is right since sharing rules would be a nightmare to manage across thousands of dealerships. A makes more sense because the partner role hierarchy lets the manager automatically see all their agents’ cases. C is kind of a trap-share groups are for internal-to-external, not between partners. I’m pretty sure it’s A. Disagree?
Ugh, Salesforce always pushes you to use the role hierarchy for this stuff. A is the best fit, since partner roles automatically give the dealer manager access to their team's cases. I think that's what exam writers want here, but could see how you'd overthink it.
Pretty sure it's A for this one. The partner role hierarchy is designed exactly for situations like this, letting dealer managers see the cases from their own service agents without crazy sharing rules. Sharing groups (C) are mostly for internal-to-external user sharing, so it's a common trap here. Open to other takes but I think role hierarchy wins.
C/D? Not sure which fits better, I feel like sharing group could work here but maybe missing something.
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