Pretty sure A. Criteria-based sharing rules can automate access for groups, so reps won’t have to manually share each time. Makes sense for granting internal users access based on set criteria. Question is clear and straight to the point!
Q: 15
Sales reps at Universal Containers (UC) complain about the manual activities they need to perform in
order to grant access to supporting internal users (legal, engineering, finance, etc.) for customer
records when they need help. In general, the sales reps involved in the deals will not change.
How should an architect help UC improve sales reps’ productivity?
Options
Discussion
A isn’t right, B. Default Account Team saves tons of clicks because reps can just set up their usual support users once and they're added every time. I remember seeing this recommended for productivity in other Salesforce workshops.
Honestly, Salesforce always buries team automation features in the UI. Probably B, since default Account Team lets reps predefine support folks so they don't have to share records every time. Pretty sure that's how you cut down manual clicks.
I saw a similar question on a practice exam and picked A.
B vs A here. I don't think A is right since criteria-based rules aren't flexible for this and the question says the reps involved won't change, so B makes more sense.
B imo
Way easier for reps to use default Account Teams here, so B. It auto-adds the same support folks every time and cuts out repetitive sharing steps. I think that's the cleanest fix for their workflow, but open if someone sees a twist.
Nah, I don’t think A fits here, since sharing rules won’t help if it’s always the same group per rep. B is better, default Account Team automates it for those regular support users. Had a similar question on practice exams.
Option A, Saw a similar scenario in exam practice where sharing rules were the way to go.
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Question 15 of 15