Q: 9
[Interaction Channels]
Universal Containers (UC) needs to implement Service Cloud Voice. UC wants to protect its
customers' sensitive data and ensure their privacy. UC also wants to use Voice calls for training
purposes.
What should the consultant recommend?
Options
Discussion
C tbh, B is tempting but only Pause/Resume covers privacy and training together.
D imo, but only if the question is asking for the "most secure" method. If they're just asking about any privacy consideration, B could be a trap since masking isn't always real-time. Is "Pause and Resume" a must-have here?
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