Q: 8
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Cloud Kicks support agents are getting too many emails due to case ownership changes.
What should the admin recommend to solve the issue?
Options
Discussion
B. That checkbox in Support Settings turns off the automatic notification for case owner changes for everyone, so seems like the quickest fix. I’ve seen this in practice orgs, pretty sure that’s what Salesforce recommends too.
Option B
B , it's the most straightforward. Unchecking that "Notify Case Owners when Case Ownership Changes" box in Support Settings will stop those emails for all agents automatically. No need for custom flows or relying on users to remember extra clicks. Pretty sure that's what most admins do, let me know if anyone's seen issues with it.
Be respectful. No spam.
