Q: 6
[Interaction Channels]
Universal Containers is using WhatsApp to provide support to customers in Service Console.
Agents would like to preview PDFs sent
by customers from the chat window.
What should a consultant recommend?
Options
Discussion
Option B
Its C in this case. Downloading the PDF from the chat window seems like what the agent would typically do to preview it, since not all integrations support direct file preview. Unless WhatsApp File Preview is enabled by default (which I doubt), C looks more practical to me. Let me know if I'm missing something.
I don’t think downloading (C) is necessary here. B makes more sense since File Preview lets agents view PDFs right in the chat, which fits the ask in Service Console. Pretty sure it’s B, unless there’s some weird org restriction.
Maybe C. Saw a similar question in the official practice test and it talked about downloading files from chat.
Be respectful. No spam.
