Q: 5
[Interaction Channels]
Universal Containers (UC) has a policy that requires all email traffic to remain within its
firewall. UC receives up to 2,000 cases per day, some of which include large email attachments from
customers.
When implementing Salesforce in this scenario, which solution should a consultant recommend?
Options
Discussion
Option A fits since standard Email-to-Case keeps email traffic internal, which matches their firewall policy. The other methods push emails outside or don't handle attachments as well. Pretty sure that's the right call but open if someone's seen Salesforce treat this differently in weird edge cases.
Makes sense to use A since on-prem Email-to-Case processes everything inside the firewall and can handle big attachments, fits UC's security needs. Cloud or on-demand versions wouldn't keep data internal. Anyone see issues with large attachments here?
Be respectful. No spam.
