Q: 4
[Case Management]
Universal Containers wants to provide its resellers a secure portal where they can share their
customer accounts, submit and track the status of their cases, and view reports and dashboards.
Which solution should a consultant recommend?
Options
Discussion
Probably B, since resellers are considered partners not employees or customers. A is a trap here.
A is wrong, B. Resellers = partners in Salesforce world so Partner Experience site makes sense here.
This is the kind of labeling that always gets me. I don't think it's B, C makes sense since resellers are usually servicing end customers, so customer site should work here right? Not sure why everyone jumps to partner.
Maybe C, customer experience site allows sharing cases and dashboards too. I get why B is popular but for tracking cases, sometimes people mix up terms and think reseller equals customer not partner. Not 100 percent sure though.
Pretty sure it's B in this case. Resellers act as partners so the Partner Experience site gives them the right level of access to accounts, cases, and dashboards. A or C don't really fit for external partners. Happy for other views if I missed something.
B . But does "resellers" only mean external partners, or do they also include end customers? If it's just partners, B is right, but if customers need the same access, C might make sense instead.
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