Q: 4
[Case Management]
Universal Containers wants to provide its resellers a secure portal where they can share their
customer accounts, submit and track the status of their cases, and view reports and dashboards.
Which solution should a consultant recommend?
Options
Discussion
Probably B, since resellers are considered partners not employees or customers. A is a trap here.
Pretty sure it's B in this case. Resellers act as partners so the Partner Experience site gives them the right level of access to accounts, cases, and dashboards. A or C don't really fit for external partners. Happy for other views if I missed something.
B . But does "resellers" only mean external partners, or do they also include end customers? If it's just partners, B is right, but if customers need the same access, C might make sense instead.
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