Q: 3
[Knowledge Management]
Universal Containers has three internal divisions that use Salesforce Knowledge. Compliance
requirements mandate that each division should only
have access to its own articles when performing a search.
Which solution should a consultant recommend to meet this requirement?
Options
Discussion
Yep, I’d go with C here. Data category groups are designed to control article visibility based on user/division, and using the role hierarchy lets you map that directly to how teams should see content. Official study guides and practice questions highlight this approach for strong compliance needs. Think it’s the most secure fit, but open to other takes if anyone's seen something else.
Option C Data category groups let you separate access per division for Knowledge searches, but make sure each group is visible only to its intended users. Saw a practice question flip to B if categories aren’t mapped tightly, but C fits this compliance scenario.
C . Data category groups are made for restricting Knowledge article access and search visibility per segment, way better for compliance than just using categories or sharing rules alone. Pretty sure this is what Salesforce recommends for this use case, correct me if I missed something.
C makes more sense here since data category groups let you actually control Knowledge visibility per division, which is what compliance needs. B is tempting but by itself, just setting sharing rules on categories doesn't enforce the same strict separation. Pretty sure Salesforce documentation backs C for these cases. If anyone's seen B work in real audits, would be curious.
B seems reasonable to me, since article categories can be restricted per division and you could tie sharing to that. If each division has its own category, wouldn’t that control who sees what? Maybe I’m missing a Knowledge-specific rule though.
C imo, saw a similar question on a practice exam. Data category groups let you lock down article search by division, fits compliance.
C tbh
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