Q: 3
[Knowledge Management]
Universal Containers has three internal divisions that use Salesforce Knowledge. Compliance
requirements mandate that each division should only
have access to its own articles when performing a search.
Which solution should a consultant recommend to meet this requirement?
Options
Discussion
Option C Data category groups let you separate access per division for Knowledge searches, but make sure each group is visible only to its intended users. Saw a practice question flip to B if categories aren’t mapped tightly, but C fits this compliance scenario.
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