Q: 18
[Service Cloud Solution Design]
Support is divided by product line at Universal Containers. Each product line has its own support
reps, queue, articles, and record types. Support
reps only work within their product line. To help standardize communications with customers, the
support administrator would like to implement quick
texts. Quick texts are unique to each product line.
How should the administrator ensure support reps only have access to quick texts for their specific
product line?
Options
Discussion
Its B, since org-wide defaults set to Private should restrict access and sharing rules can target roles for each product line. But just to be sure, does the company use public groups or only roles for assigning permissions? That could flip it to A.
Be respectful. No spam.
