Q: 15
[Interaction Channels]
Universal Containers requires that users have the ability to view specific cases, as determined by the
Product Type field on the case. When a
case is created or closed, an email should be sent only to users who have access to the case.
Which feature should a consultant recommend to meet these requirements?
Options
Discussion
Option A
If the Product Type field wasn't part of the criteria, would you still need something beyond standard sharing?
Honestly, I'd pick B here. Case swarms sound more like what you'd use if you want to quickly collaborate on a case with a select group, especially when cases get created or closed. Not 100% sure though, maybe I'm missing something about how Product Type ties in.
Be respectful. No spam.
