Q: 14
[Service Cloud Solution Design]
Universal Containers has technical support and general customer service teams that use unique
Service Console applications.
Which configuration should a consultant use when deploying the console?
Options
Discussion
A Assigning the app to profiles lets you target who sees which console, super direct for separate teams. The permission set and license control access but don't assign specific apps. Makes sense right?
Assigning the app to the user profile is what gets the right Service Console to the right team. So A.
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