Q: 14
[Service Cloud Solution Design]
Universal Containers has technical support and general customer service teams that use unique
Service Console applications.
Which configuration should a consultant use when deploying the console?
Options
Discussion
C is off-just giving someone a Service User license doesn’t mean they get the right console app. Same with B, permission sets grant permissions or access to features but don’t deploy specific apps. You need to assign the app to the profile, so A nails it. Pretty sure that's standard Salesforce practice for this use case.
A Assigning the app to profiles lets you target who sees which console, super direct for separate teams. The permission set and license control access but don't assign specific apps. Makes sense right?
Assigning the app to the user profile is what gets the right Service Console to the right team. So A.
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