Q: 13
[Case Management]
Cloud Kicks provides regular and special support to customers. When a special case is created, a
dedicated account manager needs Read-Only access and a support specialist needs Read and Write
access.
Which feature will provide the required level of access?
Options
Discussion
Its B
Would the official study guide or some hands-on lab practice clarify if A fits better for special case scenarios here?
I don't think it's A, since View All gives too much access for all cases. B is the only option that lets you assign different permissions to users on a per-case basis, which matches the scenario. B.
B imo, that's the only one that lets you set different roles per case.
C or A, not totally sure which fits here. Anyone else?
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