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Q: 1
The most likely result of a longer than expected average speed to answer is:
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Q: 2
The principal purpose of company policies is to:
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Q: 3
What is a best practice when closing an Incident?
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Q: 4
What is a best practice for effectively managing your time?
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Q: 5
Which is the most important consideration when setting the priority of an Incident?
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Q: 6
What is the best reason for reporting all security compromises?
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Q: 7
What is the most important reason for maintaining legal compliance in the Service Desk?
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Q: 8
What is a best practice for call management?
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Q: 9
What type of question will best encourage a customer to talk more about their Incident?
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Q: 10
What is the best reason for using paraphrasing?
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Question 1 of 20 · Page 1 / 2

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