Question 8 Q: 8 What is a best practice for call management? Options A: Listen to the customer description of the Incident. B: Provide the customer with details of the SLA. C: Ask the customer for a written communication. D: Use the CRM system to guide the call. Save Question Show Answer Discussion 0 Clear Discussion Most voted Newest No comments yet. Be the first to comment. Post Be respectful. No spam. Correct Answer: A