View Mode
Q: 11
Legal compliance has been stressed by your security manager as a requirement for the entire organisation. Which of these options is the best example of how legal compliance assists an organization to work securely?
Options
Q: 12
Which of the options best describes why confidentiality is important?
Options
Q: 13
A call comes into the Service Desk and it is not for an IT issue. What should you do?
Options
Q: 14
Which option best describes an appropriate action for Incident closure?
Options
Q: 15
What is a key advantage for both you and a user when you resolve his/her Incident using remote support?
Options
Q: 16
Which is NOT a standard method of support from a Service Desk?
Options
Q: 17
Which option is the most common issue when integrating CTI with Incident Management?
Options
Q: 18
Which option is a key responsibility of the Service Desk as part of the Change Management Process?
Options
Q: 19
Which of these options is a benefit of self-service technology?
Options
Q: 20
Which option is a benefit of using self-help?
Options
Question 11 of 20 · Page 2 / 2

Premium Access Includes

  • ✓ Quiz Simulator
  • ✓ Exam Mode
  • ✓ Progress Tracking
  • ✓ Question Saving
  • ✓ Flash Cards
  • ✓ Drag & Drops
  • ✓ 3 Months Access
  • ✓ PDF Downloads
Get Premium Access
Scroll to Top

FLASH OFFER

Days
Hours
Minutes
Seconds

avail 10% DISCOUNT on YOUR PURCHASE

  • USE THE CODE GIVEN BELOW ON YOUR CHECKOUT
DISCOUNT10