Question 8 Q: 8 The main purposes of PBX and ACD systems are to Options A: Provide basic telephony functions to the Service Desk and identify users to the SDA B: Provide basic telephony functions to the Service Desk and screen pop-ups C: Provide basic telephony functions to the Service Desk and to route calls to Service Desk staff based on predefined processes D: Provide basic telephony functions to the Service Desk and to route calls to Service Desk staff based on SDA preferences Save Question Show Answer Discussion 0 Clear Discussion Most voted Newest No comments yet. Be the first to comment. Post Be respectful. No spam. Correct Answer: C
