Question 5 Q: 5 Which of these statements about Problem Management is INCORRECT? Options A: The Service Desk is not responsible for Problem Management but may be required to work with technical teams to diagnose Problems B: The Service Desk is not responsible for Problem Management but manages Major Incident reviews C: The Service Desk is not responsible for Problem Management but contributes by identifying recurring Incidents D: The Service Desk is not responsible for Problem Management but uses known errors to aid fast resolution Save Question Show Answer Discussion 0 Clear Discussion Most voted Newest No comments yet. Be the first to comment. Post Be respectful. No spam. Correct Answer: B
