Question 20 Q: 20 Which option is a benefit of using self-help? Options A: It allows users to resolve some incidents at any time B: It gives users the opportunity to become technical experts C: It avoids the inconvenience of telephone handling D: It give users the ability to self-diagnose their incidents in future Save Question Show Answer Discussion 0 Clear Discussion Most voted Newest No comments yet. Be the first to comment. Post Be respectful. No spam. Correct Answer: A