Salesforce offers AI-powered tools like Einstein Bots and AI-powered agents to assist with customer
service. These tools can integrate into communication platforms to enhance user interactions. Slack,
a Salesforce product, allows businesses to deploy AI Agents to streamline communication and
provide instant support within customer workflows. This integration leverages Slack’s powerful
collaboration features combined with Salesforce's AI capabilities to resolve issues more efficiently.
Here is how the other options are incorrect:
A . Queues: While Salesforce Queues manage workloads and assign cases, they are not a place
where AI Agents c an be deployed. Queues are primarily for task or case assignments.
B . Chatter: Salesforce Chatter is a collaboration tool within Salesforce for internal communication. It
does not support the deployment of AI Agents for customer service purposes.
Reference from Salesforce Documentation:
Slack and Salesforce Integration Overview
Einstein Bots Deployment Options
Salesforce Associate Exam Guide
