Q: 5
ChemCo Ltd has initiated a project to consider changes in its pension scheme.
Paul works in the marketing department and is enrolled in the pension scheme. He has been invited
to attend a pension scheme project session designed to elicit requirements, understand opinions on
the level of service, and consider how it could be improved in the future. On arrival at the session,
Paul recognizes people from other departments, who are all customers of the pension scheme.
In which type of session is Paul about to participate?
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