Q: 12
A program will generate revenue for several years after it ends. The program manager and the
operations manager, who are accountable for managing the benefits after program closure, are in
disagreement. The operations manager is concerned that information necessary for managing the
processes and benefits after program closure will be unavailable. The program manager expresses
that managing the benefits after program closure is not within the scope and must be managed
through the scope management plan.
What should the program sponsor do?
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