In Certinia PSA, the "Resource Role" is a critical data point that defines a resource's function. To ensure consistency when adding or modifying roles, the corresponding picklist values must be updated in two key locations. The first is on the Contact object (field: pseResourceRolec), which typically defines the resource's primary or default role. The second is on the Assignment object (field: pseRolec), which specifies the role a resource will perform for a particular project or engagement. Keeping these two picklists synchronized is essential for accurate resource management, scheduling, and reporting.

B. Work Calendars: Work Calendars define a resource's working hours, holidays, and availability. They are not used to define the functional role or skill set of a resource.

1. Certinia PSA Administration Guide: In the section "Setting Up Resources," the guide details the configuration of resource records. It specifies that the pseResourceRolec field on the Contact object is a picklist that must be maintained. (Reference: Certinia PSA Admin Guide, "Configuring Resources and Roles").

2. Certinia PSA Data Model Documentation: The official object reference for PSA shows that the pseAssignmentc object contains the pseRolec picklist field. The documentation for the Contact object shows the pseResourceRolec picklist field. Administrators are instructed to maintain value consistency between these two fields when customizing roles. (Reference: Certinia PSA Object Reference, pseAssignmentc and Contact object field definitions).