HOTSPOT You are a Dynamics 365 Customer Service administrator. A user must be able to view system posts and activities in a dashboard. You need to create the dashboard for the user. Which components should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. 
DRAG DROP A company uses a model-driven app. The app uses a workflow to send email. Emails are sent to new customers that enter an email address for the first time in the app. Customers report that they do not receive an email after entering an email address. You need to troubleshoot the issue. In which order should you perform the actions? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. 
DRAG DROP A company has employees in France, Mexico, and the United States. You are creating a Power Apps app to allow users to add client records to Microsoft Dataverse. The default language for the company is English. The company wants the app to display each local language. You need to add the Spanish and French languages. Which four actions should you perform in sequence for each language? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. 
DRAG DROP A company plans to create a Power Virtual Agents chatbot. The bot has the following requirements: • Prompt for a location of the customer and the call must be routed to a support agent for the location. • Transfer support calls at each location to a support bot that uses the Bot Framework. You need to configure the bot. Which components should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct select is worth one point. 
DRAG DROP You need to create forms required for the registration team and assistants. Which form types should you create? To answer, move the appropriate form types to the correct roles. You may use each form type once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. 
DRAG DROP You create a new solution for a business process. The business process includes uploading specific file types to a web service. You need to ensure that the business process works the same way anywhere the solution is deployed. Which option should you use? To answer, drag the appropriate options to the correct configurations. Each option may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. 
HOTSPOT You are a Dynamics 365 Customer Services administrator. You have a Production instance and Sandbox instance. Users record Production instance data in the Sandbox instance. You need to ensure that the users only record data in the Production instance. Which security function needs to be edited to prevent access to the Sandbox? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. 
HOTSPOT You are building a model-driven app for a company. You identify several custom commands that the app must support, including the following commands: • Save a row. • Move the user to a different row in the application. • Navigate the user to an external webpage. • Show a notification that the user can accept or decline. You need to identify the formula to use for each requirement. Which formulas should you identify? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. 
