In Microsoft Power Virtual Agents, the most efficient initial step to create content for an FAQ solution is to use the "Suggest topics" feature. This functionality allows a maker to point the bot to an existing online FAQ page. The service then automatically parses the content, extracts question-and-answer pairs, and suggests them as new, individual topics. Each suggested topic is pre-populated with potential trigger phrases (the questions) and a message node containing the corresponding answer, significantly accelerating the bot development process.

A. AI Builder: AI Builder is a Power Platform capability for creating and using custom AI models (e.g., for form processing or object detection), not for ingesting FAQ content to create bot topics.

C. Automate: "Automate" is too general. While Power Automate can be used within a topic to perform actions, it is not the first step for creating the initial FAQ content itself.

D. Trigger phrases: Trigger phrases are the phrases that launch a topic. They are either created manually when building a topic from scratch or are generated automatically as part of the "Suggest topics" process. It is not the first action taken.

1. Microsoft Learn

Power Virtual Agents Documentation. "Create topics from existing online support content in Power Virtual Agents." This document explicitly outlines the procedure

stating

"On the Topics page

select Suggest topics... This will start the process of extracting content." This confirms "Suggest topics" as the initial action.

2. Microsoft Learn

Power Virtual Agents Documentation. "Create and edit topics in your Power Virtual Agents bot." This guide details the overall topic creation process

presenting "Suggest topics" as a primary method for quickly populating a bot with content from existing sources before manual creation or editing.