Q: 11
U+ Bank implemented a customer journey for its customers. The journey consists of three stages.
The first stage raises awareness about available products, the second stage presents available offers,
and in the last stage, customers can talk to an advisor to get a personalized quote. The bank wants to
actively increase offers promotion over time.
What action does the bank need to take to achieve this business requirement?
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Q: 12
DRAG DROP
U+ Bank, a retail bank, uses the Business Operations Environment to perform business changes. The
team members of the Business Content team and Enterprise Capabilities team perform several roles
in the change management process.
Select each role on the left and drag it to the task descriptions to which the role corresponds on the
right.


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Q: 13
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer.
U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?
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Q: 14
HOTSPOT
U+ Bank, a retail bank, has recently implemented a project in which credit card offers are presented
to qualified customers when they log in to the web self-service portal. The bank added engagement
policy conditions to show the offers based on the bank's requirements.
In the Answer Area, select the correct engagement policy for each condition.


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Question 11 of 20 · Page 2 / 2