A customer might receive an action that they already accepted if the volume constraint for that

action is not configured to exclude previously accepted offers. This option can be enabled by

selecting the Exclude previously accepted actions checkbox in the volume constraint configuration.

The action suitability conditions are used to determine whether an action is suitable for a customer

based on their propensity, priority, or other criteria, not based on their previous responses. The

suppression rules are used to exclude customers from receiving an action based on certain

conditions, such as opt-out p

or recent purchases, not based on their previous responses.

The actions are filtered based on eligibility before applying the volume constraints, so this option

does not explain why a customer might receive an action that they already accepted. Verified

Reference: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints