The state that will be displayed at runtime if two of the states’ condition are true is the state with a

true condition that has the highest priority. Priority is a field on the state object that determines the

order in which states are evaluated when there are multiple states with true conditions. The lower

the priority number, the higher the precedence. The position of the state on the canvas or the order

of evaluation does not affect the state selection logic.

The OmniStudio tool that should be used to meet this requirement is FlexCards. A FlexCard is a tool

that can display data and actions in a card format. The consultant can use FlexCards to show all of the

customer’s related information on one screen, such as account information, contacts, cases,

etc. FlexCards can also have actions that can invoke OmniScripts or Integration Procedures for further

interactions, such as creating new records or updating existing ones

The group element that will control whether an individual action executes in an Integration

Procedure is Conditional Block. Conditional Block allows the designer to specify a condition that

determines whether the actions inside the block will run or not. Cache Block is used to store data in

memory for later use. Try-Catch Block is used to handle errors and exceptions. Loop Block is used to

iterate over a collection of data.

The requirement is to update 500 Leads using Data Loader, ensuring that blank (null) values in the

CSV file (for Email or Phone) do not overwrite existing values in Salesforce records. The Salesforce

Data Loader provides a specific setting to control this behavior, making A the correct answer.

Here’s why A. Open Data Loader --> Setting --> Uncheck the "Insert Null Values" checkbox is the

correct answer:

Data Loader Behavior: By default, when you update records via Data Loader, blank values in the CSV

file are treated as nulls and will overwrite the corresponding fields in Salesforce with null, replacing

any existing data. For example, if a Lead record has Phone = "555-1234" and the CSV has a blank

Phone column for that ID, the update will set Phone = null unless configured otherwise.

Insert Null Values Setting: The "Insert Null Values" checkbox in Data Loader’s Settings (found under

Settings > Settings) determines whether blank CSV values are treated as nulls.

Checked: Blank values in the CSV overwrite existing field values with null (default behavior).

Unchecked: Blank values in the CSV are ignored, and the existing field values in Salesforce are

preserved.

Meeting the Requirement: Unchecking "Insert Null Values" ensures that if a row in the CSV has a

blank Email or Phone, those fields in the corresponding Lead record remain unchanged (e.g.,

retaining Email = "[email protected]" instead of setting it to null). Only non-blank values in the CSV

(e.g., a new Phone number) will update the records.

Process: Open Data Loader, go to Settings > Settings, uncheck "Insert Null Values," then proceed with

the Update operation using the CSV file with ID, Email, and Phone columns.

Now, let’s examine why the other options are incorrect:

B . Null values cannot be ignored. If they are present in CSV, they get updated as null: This is false.

Data Loader provides the "Insert Null Values" setting specifically to ignore nulls when unchecked,

contradicting this option.

C . Open Data Loader --> Setting --> Check the "Ignore Null Values" checkbox: There’s no "Ignore Null

Values" checkbox in Data Loader Settings. The relevant option is "Insert Null Values," which must be

unchecked (not checked) to ignore nulls, making this option incorrect due to inaccurate terminology

and logic.

D . Modify the CSV file and remove the records which have null values, and update them manually:

This is a workaround, not a best practice. Manually editing 500 records is inefficient and error-prone

when Data Loader’s built-in setting can handle this automatically.

E . Null values do not get updated through Data Loader: This is false. By default, null values do

update fields unless the "Insert Null Values" setting is unchecked.

Reference:

Salesforce Data Loader Guide: Settings – Details the "Insert Null Values" option and its impact on

updates.

Salesforce Help: Updating Records with Data Loader – Explains handling null values in CSV

imports/updates.

The solution that the consultant should recommend is DataRaptor Turbo Extract. DataRaptor Turbo

Extract allows the designer to retrieve a large amount of data from a Salesforce object in batch mode

without hitting governor limits. DataRaptor Extract is not suitable for this scenario, as it can only

retrieve data from a single record or a small set of records. Calculation Procedure and DataRaptor

Turbo Extract are not needed for this scenario, as there is no calculation involved. Integration

Procedure and DataRaptor Turbo Extract are not needed for this scenario, as there is no data

integration involved.

The requirement is to create "guided interactions" that utilize data from both a Salesforce org and

external sources. In Salesforce OmniStudio, OmniScripts is the tool specifically designed for building

interactive, guided processes that lead users through a series of steps, integrating and displaying

data from multiple sources, including Salesforce and external systems.

Here’s why C. OmniScripts is the correct answer:

Purpose of OmniScripts: OmniScripts are a core OmniStudio component used to create structured,

step-by-step user experiences (guided interactions) that can incorporate data from Salesforce objects

and external systems. They enable consultants to design dynamic, interactive interfaces with

elements like text inputs, picklists, and buttons, guiding users through processes such as filling out

forms, updating records, or completing workflows. OmniScripts support integration with other

OmniStudio tools (e.g., DataRaptors and Integration Procedures) to fetch and manipulate data,

making them ideal for this scenario.

Handling Data from Multiple Sources:

Salesforce Data: OmniScripts can use DataRaptors to extract or update data from Salesforce objects

(e.g., retrieving Account details or updating a Case).

External Sources: OmniScripts can leverage Integration Procedures to call external APIs or systems

(e.g., pulling customer data from an ERP system) and then display or process that data within the

script.For example, an OmniScript could guide a user to input customer information, fetch related

Salesforce records using a DataRaptor Extract, and retrieve payment history from an external API via

an Integration Procedure—all within a single, cohesive interaction.

Guided Interaction Features: OmniScripts offer a drag-and-drop designer with elements like Steps,

Inputs, and Actions, allowing consultants to craft a logical flow. Features like conditional visibility,

validation rules, and navigation controls ensure the interaction is guided and user-friendly, meeting

the client’s need for a structured experience.

Now, let’s examine why the other options are incorrect:

A . FlexCards: FlexCards are designed to display data in a concise, card-based format (e.g., a summary

of customer details or case status). While they can pull data from Salesforce and external sources (via

DataRaptors or Integration Procedures), they are primarily read-only or lightly interactive displays,

not tools for creating multi-step guided interactions. FlexCards are better suited for dashboards or

quick views, not for guiding users through a process like data entry or decision-making.

B . Integration Procedures: Integration Procedures are powerful tools in OmniStudio for orchestrating

complex data operations, such as calling external REST APIs, transforming data, or chaining multiple

actions. However, they are backend processes, not user-facing tools. They don’t provide a UI or

guided interaction framework—they support OmniScripts or FlexCards by supplying the data or logic

needed. Thus, they’re a component of the solution, not the primary tool for guided interactions.

D . Data Mappers: Data Mappers (likely a typo for "DataRaptors" in OmniStudio context) are used to

extract, transform, load, or post data between Salesforce and OmniStudio components. For example,

a DataRaptor Extract pulls Salesforce data, while a DataRaptor Turbo Extract maps it to JSON.

However, DataRaptors are data-handling tools, not UI components. They can’t create guided

interactions on their own—they provide the data that OmniScripts or FlexCards use.

Why OmniScripts Stand Out:

OmniScripts are uniquely suited for this requirement because they combine a user interface with

data integration capabilities. For instance, a consultant could design an OmniScript to:

Display a welcome step with customer data fetched from Salesforce (via DataRaptor).

Prompt the user to enter additional details, validated in real-time.

Integrate external data (e.g., order status from a third-party system) using an Integration Procedure.

Save all data back to Salesforce or the external system upon completion.This aligns perfectly with the

need for "guided interactions" using data from multiple sources.

Reference:

Salesforce OmniStudio Documentation: OmniScripts Overview – Describes OmniScripts as the tool

for building guided processes with integrated data.

Salesforce OmniStudio Developer Guide: OmniScript Designer – Details how OmniScripts support

Salesforce and external data sources.

Salesforce Help: Comparing OmniStudio Tools – Clarifies FlexCards for display, Integration Procedures

for backend logic, and DataRaptors for data mapping, versus OmniScripts for guided interactions.

The task involves migrating legacy Calculation Matrices to Decision Matrices and Calculation

Procedures to Expression Sets in OmniStudio. A key consideration arises from the differences in

functionality between these tools, particularly with looping logic, making D the correct answer.

Here’s why D. Looping procedures cannot be migrated as Expression Sets is the correct answer:

Migration Context:

Calculation Matrices → Decision Matrices: Calculation Matrices (from older Vlocity tools) are lookup

tables that map inputs to outputs. They migrate to Decision Matrices in OmniStudio, which serve the

same purpose (e.g., returning a discount based on inputs) and are generally straightforward to

convert, as both are data-driven tables stored as Salesforce metadata.

Calculation Procedures → Expression Sets: Calculation Procedures are sequential, logic-driven

processes that can include formulas, conditions, and loops. They migrate to Expression Sets in

OmniStudio, which are collections of reusable expressions (formulas or conditions) executed in a

specific order.

Key Consideration – Looping:

Calculation Procedures: These legacy procedures support looping logic, such as iterating over a list of

items (e.g., processing multiple line items in a quote to calculate totals).

Expression Sets: Expression Sets in OmniStudio are designed for linear, non-iterative calculations.

They execute a series of expressions (e.g., Total = Price * Quantity) but do not natively support

looping constructs like “for each” or “while” loops. Looping requires an Integration Procedure or

custom Apex in OmniStudio, not Expression Sets.

Impact: If a Calculation Procedure includes looping (e.g., summing values across a JSON array), it

cannot be directly migrated to an Expression Set without rearchitecting the logic. The consultant

must consider alternative tools (e.g., an Integration Procedure with a Loop Block) to handle such

cases.

Why It’s Key: Failing to account for looping can break the migrated process, as Expression Sets lack

this capability. Identifying and addressing looping logic upfront is critical to ensure functional

equivalence post-migration.

Now, let’s examine why the other options are incorrect:

A . Procedures can be migrated without considerations: This is false. Calculation Procedures often

include complex logic (e.g., loops, branching), and Expression Sets have limitations (e.g., no looping),

requiring careful analysis and potential redesign during migration.

B . Matrices can be migrated with minimal considerations: While migrating Calculation Matrices to

Decision Matrices is relatively straightforward (both are lookup tables), “minimal considerations”

understates potential issues like data mapping or deprecated features, though looping isn’t a factor

here. This isn’t the key consideration compared to D.

C . Matrices can be migrated without considerations: This is incorrect. Even for matrices,

considerations like field mappings, data type compatibility, or version differences exist, though

they’re less complex than procedure migrations.

Reference:

Salesforce OmniStudio Documentation: Migration Guide – Discusses migrating Calculation Matrices

and Procedures, noting limitations like looping in Expression Sets.

Salesforce OmniStudio Developer Guide: Expression Sets – Confirms Expression Sets lack looping,

unlike Integration Procedures.

To improve the user experience, the consultant should use a Block Element with the Collapse

property enabled and a Zone Template. A Block Element with the Collapse property enabled allows

the user to expand or collapse a section of the FlexCard, which is useful for displaying a list of related

records. A Zone Template allows the consultant to define the layout and style of the FlexCard, such as

the number of columns, rows, and margins

The consultant should recommend adding a Set Errors element to meet this requirement. A Set

Errors element can display an error message and prevent the OmniScript from proceeding if certain

conditions are not met. The consultant can use a Set Errors element to check if the email address

field is empty when the agent selects the checkbox to email the receipt. If it is empty, the Set Errors

element can show an error message and direct the user to return to the first step and enter the

customer’s email address

A FlexCard retrieves data from a Salesforce object using a data source such as DataRaptor Extract,

Integration Procedure, or a direct Salesforce Object Query.

The correct approach is to choose a data source that specifically retrieves data from the required

Salesforce object (D).

This ensures relevant data is fetched efficiently while maintaining performance and scalability.

A . Speed of data retrieval is important, but it depends on caching, data structure, and optimization—

not just the data source itself.

B . Retrieving the most data is not always efficient; performance and relevance of data are more

important.

C . While record limits matter, the primary consideration is whether the data source can retrieve the

needed data from the required object.

Comprehensive and Detailed In-Depth Why not the other options?? Salesforce OmniStudio

Reference:

FlexCards Data Source Options

Choosing the Right Data Source for FlexCards