This scenario revolves around ArchiSurance’s document management solution and the motivations behind updating the solution due to software and hardware challenges. The task is to model both the applications and technology components involved, along with the motivations driving the need for an update. Key ArchiMate® 3.2 Concepts Applied: Applications and Components: Claim Management Application: This application handles key processes such as filing claims and assigning claims, and it shares infrastructure with the Application Engine. Document Management Solution: Includes several subsystems such as: Document Engine: Manages document storage, retrieval, and processing operations. Workflow Engine: Facilitates document workflows and supports document-related operations. Application Engine: Hosts sophisticated applications like Claim Management. Data Objects: Proof of Loss Documents and Proof of Loss Data are critical components managed by the Document Management Solution. This data is processed and handled by both the Document Engine and the Claim Management application. Technology and Infrastructure: Hardware Platform Needs Replacing: The Application Engine runs on hardware that needs replacement. This drives a part of the motivation for updating the infrastructure. Software Version Needs to Be Updated: The Workflow Engine is running on outdated software, necessitating an upgrade to ensure continued support and functionality. High Availability of Infrastructure: Given that the system is redundantly hosted across two data centers, high availability is crucial for seamless operations. This includes continuous availability for the document management processes. Motivations and Drivers: The end-of-support notice from the Workflow Engine supplier requires an upgrade to maintain operational continuity. The system administrator responsible for the Application Engine has raised concerns about hardware needing replacement, adding urgency to the infrastructure upgrade. Why Option D is Correct: Option D provides the most comprehensive representation of the applications, infrastructure, and motivations for updating the solution. It clearly shows the Claim Management Application and its interaction with the Claim Assignment Business Rules Data, as well as how it relies on the Application Engine. The Document Management Solution and its subsystems (Document Engine, Workflow Engine, and Application Engine) are correctly depicted, with clear relationships to the data they manage (Proof of Loss Documents and Data). The motivations for change—specifically, the need to update the Workflow Engine software and replace the hardware platform—are clearly shown, alongside their impact on the overall system. The diagram shows the involvement of the system administrator in the update process, which is important for ensuring smooth project execution. Why Other Options Are Incorrect: Option A and Option B do not accurately capture all necessary relationships, particularly the connections between the Claim Management application and its reliance on the Application Engine infrastructure. They also miss some of the drivers related to the required hardware replacement. Option C omits some key details regarding how the Claim Management Application and Document Management Solution components interact with the system, particularly the Claim Assignment Business Rules Data and Proof of Loss Data. Conclusion: Option D is the best answer because it offers the most complete and accurate representation of the applications, technology infrastructure, and drivers for the update project. It clearly illustrates how the Claim Management and Document Management systems work together, along with the necessary infrastructure updates, in line with ArchiMate® 3.2 modeling standards.