Comprehensive and Detailed In-Depth

The diagram illustrates a Motivation viewpoint in ArchiMate, which is used to express stakeholder

concerns, goals, and requirements. Customer Satisfaction is linked to both the CEO and the

Customer, indicating that it is a shared concern.

The CEO is concerned about Customer Satisfaction because it influences Sales Targets.

The Customer is concerned about Customer Satisfaction because it is influenced by factors such as

Product Portfolio and Price.

The Customer Satisfaction element is not strictly assigned as a goal, requirement, or constraint to any

single entity—it is a shared motivational element between stakeholders.

Analysis of Answer Choices:

✅ A. Ensuring the Customer is satisfied is a constraint on the CEO achieving the sales target. → ❌

Incorrect.

Constraints in ArchiMate are usually modeled explicitly using the "Constraint" element, which is

missing from the diagram.

ArchiMate 3.2 Specification, Section 6.2.4, states that constraints limit or influence goals but do not

necessarily act as shared concerns.

✅ B. Customer satisfaction is a shared concern of the CEO and Customer. → ✅ Correct Answer

The diagram clearly shows that both the CEO and the Customer are connected to the Customer

Satisfaction element, indicating that it is a shared concern rather than a goal, requirement, or

constraint.

ArchiMate 3.2 Specification, Section 6.2.1, states that stakeholder concerns can be modeled as

motivational elements that multiple actors relate to.

✅ C. The CEO has the goal to provide customer satisfaction to the Customer. → ❌ Incorrect.

A goal is usually represented as a distinct "Goal" element in ArchiMate, which is not used here.

Customer Satisfaction is positioned as a concern rather than a goal.

✅ D. The CEO has a requirement to provide customer satisfaction. → ❌ Incorrect.

A requirement in ArchiMate is a more specific directive that is modeled separately, typically linked to

business processes or services.

ArchiMate 3.2 Specification, Section 6.2.3, states that requirements describe what must be achieved

rather than being general concerns.

Final Answer: ✅ B. Customer satisfaction is a shared concern of the CEO and Customer.

Explanation:

Reference:

ArchiMate 3.2 Specification: Sections 6.2.1 (Stakeholder Concerns), 6.2.3 (Requirements), and 6.2.4

(Constraints).

Archi User Guide: Modeling stakeholder concerns and motivation elements.