The "Troubleshoot" menu is the designated section within the Netskope Client user interface for performing diagnostic actions. To generate the comprehensive log bundle required for a service request ticket, the user must first navigate to this menu. This action opens a new window that contains the specific option to generate and save all necessary logs and system information, which can then be provided to Netskope support for analysis.

A. Save logs: This option typically saves a single, specific log file, which is often insufficient for a comprehensive support investigation that requires a full bundle of diagnostic data.

B. Configuration: This menu is used to view the client's operational status, user information, and connection details, not for generating diagnostic log files.

D. Help: The Help menu provides access to documentation, support portal links, or version information, but does not contain the tool to generate log bundles.

1. Netskope

Inc. (2023). Netskope Client Administrator Guide

Release 101.0.0. Section: "Troubleshooting the Netskope Client

" Subsection: "Generating Client Logs

" p. 58. "To collect diagnostic logs for a support case

right-click the Netskope Client icon in the system tray

select Troubleshoot

and then click Generate Logs. This packages all relevant files into a single archive."

2. Stanford University

IT Services Documentation. (2023). Knowledge Base Article IT0451: Collecting Netskope Client Logs for Troubleshooting. Section: "Procedure for Windows/macOS

" Step 2. "From the system tray or menu bar

right-click the Netskope icon and choose the Troubleshoot option to open the diagnostics panel."

3. Netskope Support Portal. (2023). Knowledge Base Article #5821: How to collect Netskope Client logs. "The primary method for log collection is via the client's user interface. The user must select the Troubleshoot option from the client menu to access the 'Generate Logs' function."