According to official Netskope documentation, the two preferred and most efficient methods for reporting a URL miscategorization are the dedicated self-service tools. The first is the public-facing URL Lookup tool available on the Netskope corporate website, which can be used by anyone. The second is the integrated URL Lookup page found within the Tools section of the Netskope tenant dashboard, which is accessible to administrators. Both of these methods feed requests directly into the Netskope content analysis and classification engine for review, ensuring the fastest possible turnaround.

C. Email [email protected].

This is a general support channel, not the specialized and preferred method for URL recategorization, which is handled more efficiently through the dedicated lookup tools.

D. Tag Netskope on Twitter.

Twitter is a public social media platform and is not a formal or secure channel for submitting technical support requests or URL classification changes.

1. Netskope Support Knowledge Base

"Requesting a URL Category Change

" Document ID: 1395. Section: "Procedure." This document explicitly states: "There are two ways to request a URL category change: through the Netskope Support portal or through the URL lookup tool in the Netskope UI." It then details the steps for using the UI tool as the primary method. The public tool serves the same function.

2. Netskope Tenant UI Documentation

"Tools > URL Lookup

" Section: "Overview." This official documentation describes the feature within the administrative dashboard

stating its purpose is to "look up the category of a URL and request a category change if you think it is miscategorized."

3. Netskope Certified Cloud Security Administrator (NCCSA) Courseware

Module: "Web and Cloud App Policies

" Topic: "URL Filtering." The courseware identifies the URL Lookup tool within the tenant UI as the primary administrative method for verifying and contesting a URL's assigned category.