When the AutoSupport feature on a NetApp E-Series or EF-Series storage array is not functioning, the administrator can manually generate the same diagnostic package. This is accomplished using SANtricity System Manager, the web-based management interface for a single array. The "Collect Support Data" function gathers all relevant logs, configuration details, and performance data into a single compressed file. This file, often called a support bundle, contains the exact information that would have been sent by AutoSupport and can be manually uploaded to NetApp for analysis by ActiveIQ or support personnel.

A. Use SANtricity Unified Manager to collect the support data remotely

SANtricity Unified Manager is for managing multiple arrays, but the primary tool for in-depth, single-array diagnostic collection is SANtricity System Manager.

B. Access the event log by using SANtricity System Manager

The event log is only one component of the full support bundle. Collecting only the event log would omit critical configuration and performance data.

D. Ask NetApp Support to help you to access the data by using special support tools

This is a procedural step for escalation. The exam tests the administrator's ability to perform the task directly, which involves using standard management tools first.

1. NetApp E-Series SANtricity 11.7 System Manager Online Help

Section: "Collect support data".

Quote/Paraphrase: The documentation states

"You can collect extensive information about the storage array and save it to a file. This information is used for troubleshooting problems... The support data is collected in a single file with a .7z extension." This procedure is initiated from the Support > Support Center > Diagnostics tab in SANtricity System Manager

confirming it as the correct tool for manual data collection.

2. NetApp E-Series and EF-Series SANtricity AutoSupport On Demand and Proactive Monitoring

NetApp Technical Report TR-4555

Page 5

Section 2.1 "AutoSupport Feature".

Quote/Paraphrase: This report details the contents of an AutoSupport dispatch

which includes "event logs

the state of all storage array components

and performance data." This confirms that simply viewing the event log (Option B) is insufficient as it does not represent the complete data set. The manual collection process in System Manager is designed to gather this comprehensive bundle.