This question requires a calculation based on a technical requirement for support staffing. The Montreal office has a total of 550 mobile devices (25 sales users with 2 devices each = 50 devices, plus 500 shared Android tablets). The stated requirement is one dedicated support technician for every 150 mobile devices.

To determine the minimum number of technicians, the total number of devices is divided by the support ratio:

550 devices / 150 devices per technician = 3.67 technicians.

Since a fractional number of staff cannot be assigned and the requirement must be fully met, the number must be rounded up to the next whole integer. Therefore, a minimum of 4 dedicated support technicians are required.

A. 1: One technician is only sufficient to support up to 150 devices, which does not meet the needs for the 550 devices in the office.

C. 7: Seven technicians would support up to 1,050 devices (7 x 150), which is significantly more than the minimum required and therefore not the correct answer.

D. 31: This number is excessively high and does not correlate with the specified device-to-technician support ratio. It is an invalid calculation.

1. Microsoft Learn

"Planning guide to move to Microsoft Intune": In "Step 6: Create a rollout plan

" the guide emphasizes the need to "Create your help desk support plan and workflow." This involves determining the staffing and resources required to support the end-users and their devices

which is the core principle tested in this question. The calculation is a direct application of creating such a support plan.

2. Microsoft Learn

"Role-based access control (RBAC) with Microsoft Intune": This document discusses the planning and assignment of administrative roles. The concept of a "dedicated support technician" aligns with assigning specific roles

such as the built-in "Helpdesk Operator

" to manage users and devices. Proper capacity planning

as required by the question

is essential before assigning these roles to ensure service level agreements are met.

3. Microsoft Learn

"Overview of Microsoft 365 admin roles": This resource details the different administrative roles available

including the Helpdesk administrator role

which "can reset passwords and manage service requests." The question's scenario of assigning dedicated technicians directly relates to the real-world task of staffing these defined administrative roles based on organizational scale and support requirements.