Dynamics 365 Finance includes robust email integration capabilities primarily designed for distributing business and financial documents. A core function within the Accounts Receivable module is the generation and electronic delivery of customer invoices and statements. These processes can be automated or run on-demand. Therefore, emailing invoices to customers after their stay and sending customer statements upon request are standard, valid use cases for the platform's email functionality. These features help organizations streamline their billing and collections processes efficiently.

B. Price negotiation is a sales-centric, conversational process typically managed within a Customer Relationship Management (CRM) system like Dynamics 365 Sales, not a core document-sharing function of Dynamics 365 Finance.

C. Registering and managing customer complaints is a case management function handled by customer service applications, such as Dynamics 365 Customer Service, not the financial system.

1. Microsoft Learn. "Email business documents (reports)". This document explicitly lists common scenarios for emailing documents from Dynamics 365 Finance. It states

"Common scenarios include emailing customer invoices

customer statements

or order confirmations." This directly validates options A and D.

2. Microsoft Learn. "Configure print management for a module". This guide details how to set up document routing. Under the "Example" section for Accounts Receivable

it lists "Customer invoice" and "Customer account statement" as primary documents that can be configured to be sent via email. This provides direct evidence for options A and D being correct use cases.

3. Microsoft Learn. "Customer account statement". This page describes the process of generating customer statements. In the "Print the statement" section

it notes that through Print Management settings

the statement can be sent to a customer's email address

confirming option A.