
Q: 11
DRAG DROP
A company plans to implement Dynamics 365 Sales with LinkedIn Sales Navigator.
You need to determine the controls that you should implement.
Which controls should you use? To answer, drag the appropriate controls to the correct requirement.
Each control may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point.


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Q: 12
HOTSPOT
A company plans to implement Omnichannel for Customer Service.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.


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Q: 13
HOTSPOT
A company uses Dynamics 365 Field Service.
Employees need to schedule bookings while viewing work order details.
Which feature should you recommend?
Select the answer that correctly completes the sentence.


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Q: 14
HOTSPOT
A company provides mobile catering services for corporate and special events. A cooking team
arrives at a customer site with mobile cooking stations and ingredients to prepare meals for a
customer audience.
The company has identified that Dynamics 365 Field Service allows them to respond to the following
requirements:
• Schedule mobile catering teams composed of one chef, three cooks, and one presenter.
• Ensure that adequate ingredients are available and track ingredient shortages.
• Capture timing details to complete a customer order within three hours.
You need to configure the system.


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Q: 15
DRAG DROP
A company schedules technicians by using Dynamics 365 Field Service.
You need to demonstrate to the customer which tools are used for the different scheduling types.
Match each tool to its scheduling type.
To answer, drag the appropriate tool from the column on the left to its scheduling type on the right.
Each tool may be used once, more than once, or not at all. Each correct match is worth one point.


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Q: 16
HOTSPOT
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.


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Q: 17
DRAG DROP
A company uses Dynamics 365 Marketing.
Marketing team members must be able to group related customers for campaigns, market research,
and surveys.
What should you recommend? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point.


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Q: 18
HOTSPOT
A company provides roadside assistance for disabled automobiles.
The company enacts a policy that specifies a 30-minute response time for all requests for assistance.
You need to ensure that data about assistance crew response times is captured correctly.
For what type of object should you define details? To answer, select the appropriate option in the
answer area.


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Q: 19
HOTSPOT
An air-conditioning repair company uses Dynamics 365 Field Service, Customers and users report
several issues. What should you use to resolve each issue? To answer, select the appropriate options
in the answer are
a. NOTE: Each correct selection is worth one point.


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Q: 20
You work for a job placement agency that uses Dynamics 365 Project Operations.
A client needs an expert plumber to handle an emergency situation at their office. You need to
identify an expert plumber for the client.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Options
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Question 11 of 20 · Page 2 / 2