Microsoft Forms Pro: This tool (now known as Dynamics 365 Customer Voice) is specifically designed to capture and analyze customer feedback through integrated surveys. It allows City Power and Light to automate survey distribution after service interactions and store responses directly in Dataverse for sentiment analysis.

Microsoft Teams: Defined as the "hub for teamwork," Teams provides a unified platform for chat-based communication, video conferencing, and file sharing (integrated with SharePoint). It serves as the centralized communication layer for the organization.

Dynamics 365 Field Service: This solution is specialized for managing offsite operations. It includes comprehensive inventory management capabilities, specifically for tracking "truck stock" (parts and tools located on service vehicles) and scheduling customer support appointments for field technicians.

Microsoft Learn (Dynamics 365 Field Service): "Overview of Dynamics 365 Field Service." This documentation specifies that the application manages inventory, including warehouse and truck stock, to ensure technicians have the necessary parts for on-site repairs. (Section: Inventory management).

Microsoft Docs (Microsoft Teams): "What is Microsoft Teams?" Teams is officially categorized as the primary tool for collaboration, combining persistent workplace chat, video meetings, and integrated file storage.

Microsoft Dynamics 365 Blog (Forms Pro): "Replace your Voice of the Customer surveys with Microsoft Forms Pro." (July 18, 2019). This article confirms that Forms Pro is the recommended enterprise-level survey solution for Dynamics 365 environments.

MB-700 Case Study Data: "City Power and Light - Functional Requirements." The case study explicitly lists the need for automated surveys following customer service interactions and the management of field service logistical operations.