To report a functional or technical issue (a product bug) in Dynamics 365 Finance and Operations, the standard protocol is to use the Support portal within Lifecycle Services (LCS). This allows the architect to submit a formal ticket directly to Microsoft Support for investigation. When a developer encounters a situation where they cannot customize the system because the necessary hooks (extension points) are missing, they must request these from Microsoft. The official channel for submitting requests for new features, including specific extensibility requests, is the Dynamics 365 Application Ideas portal (formerly known as D365 Ideas), where the product team monitors and prioritizes community feedback.

Microsoft Learn: "Lifecycle Services (LCS) for Finance and Operations apps users." Section: Report an issue to Microsoft. (Describes using the Support tile in LCS to document bugs).

Microsoft Learn: "Extensibility requests." Section: How to submit a request. (Explicitly directs users to the Ideas portal to request new extension points).

Microsoft Dynamics 365 Guidance: "Submit an idea for a product feature or enhancement." (Standardizes the use of the Ideas portal for product gaps).

Microsoft Support Documentation: "Manage support for Finance and Operations apps." (Confirms LCS as the primary interface for technical support incidents).