To identify if a specific issue has already been reported or resolved in Dynamics 365 Finance, a user must first authenticate via the LCS portal. Once logged in, the user must select a specific project (as the Issue Search tool is context-aware regarding the product version and environment associated with that project). After entering the project dashboard, the user selects the Issue search tile. Finally, the user enters search terms (such as keywords, KB numbers, or AOT object names) to filter the database of known issues and regulatory updates. Entering an "issue case number" or "creating a new case" are steps for support incident management, not the initial search process.

Microsoft Learn: Issue search in Lifecycle Services (LCS). This document outlines the prerequisite of selecting a project before accessing the Issue search tile to ensure results are relevant to the environment.

Microsoft Dynamics 365 Guide: Submit a support incident. This documentation clarifies that searching for existing solutions is the mandatory first step before "creating a new case."

Microsoft Dynamics 365 Finance - MB-300 Certification Study Guide: This guide specifies the navigational flow within LCS, highlighting the transition from the Project home page to specific functional tiles like "Issue Search."