Microsoft Dynamics MB-240 Real Exam Questions [Jan 2026 Update]

About the Exam: Microsoft Dynamics 365 MB-240

The Microsoft Dynamics 365 MB-240 exam, also known as the Dynamics 365 Field Service Functional Consultant Associate, validates your expertise in configuring and managing Field Service solutions within Microsoft Dynamics 365.

This certification proves your ability to optimize field operations, manage work orders, schedule resources, and deliver exceptional on-site service using Dynamics 365 Field Service tools and integrations.

Exam Snapshot

What is the Microsoft MB-240 Exam, and What Will You Learn From It?

The MB-240 exam focuses on implementing and managing the Field Service application in Dynamics 365. You’ll learn to coordinate resources, manage assets, handle work orders, and ensure smooth field operations.

By earning this certification, you will:

• Configure and customize Field Service applications.
• Manage resources, scheduling, and dispatching.
• Handle work orders, inventory, and service agreements.
• Leverage Connected Field Service and IoT integration.

Get the best and most updated MB-240 exam questions at Cert Empire.

Prerequisites Before Taking the MB-240 Exam

Before attempting MB-240, you should:

• Have hands-on experience with Dynamics 365 Field Service modules.
• Understand work order lifecycle and resource scheduling.
• Be familiar with Power Platform components like Power Apps and Power Automate.
• Review MB-910 (Dynamics 365 Fundamentals) if you’re new to Dynamics 365.

Main Objectives and Domains You Will Study for MB-240

The MB-240 exam measures your ability to implement and manage the Field Service app.

1. Configure Field Service Applications (20–25%)

• Set up bookable resources and territories.
• Configure resource scheduling optimization (RSO).
• Customize views, forms, and dashboards for field agents.

2. Manage Work Orders (25–30%)

• Create, manage, and close work orders.
• Handle incidents, service tasks, and billing setups.
• Use inventory management and mobile apps for technicians.

3. Schedule and Dispatch Work Orders (20–25%)

• Configure schedule boards and calendars.
• Assign work orders and tasks efficiently using RSO.
• Monitor technician performance through insights.

4. Manage Assets and Agreements (15–20%)

• Set up customer assets and manage service agreements.
• Automate maintenance schedules and renewals.
• Integrate IoT devices for proactive service management.

5. Implement Connected Field Service (10–15%)

• Configure IoT alerts, devices, and rules.
• Automate work order creation from IoT signals.
• Integrate with Power BI and Power Automate for reporting.

Changes in the Latest Version of MB-240

The 2026 update includes:

• Copilot and AI-powered scheduling assistance.
• Improved Connected Field Service integration.
• Enhanced mobile experience for field technicians.
• Updated Power Platform automation coverage.

Register and Schedule Your MB-240 Exam

You can register for MB-240 via:

• The Microsoft Certification Dashboard.
• Pearson VUE for online or in-person exams.

Select your language, test location, and time when scheduling.

MB-240 Exam Cost and Discounts

• Exam fee: $165 USD
• Student discount: Up to 50% with valid student status
• Corporate offers: Available for Microsoft Partner employees
• Cert Empire bundles: Include MB-240 study materials and verified exam questions

Exam Policies You Should Know Before Taking MB-240

• You’ll need a valid government ID to sit for the exam.
• Exams are monitored online or at authorized centers.
• Retake after 24 hours (first attempt).
• Annual certification renewal through Microsoft Learn is free.

What to Expect on Your MB-240 Exam Day

• Questions: 40–60 questions
• Format: Multiple-choice, drag-and-drop, and case studies
• Level: Intermediate functional consultant

Expect real-life scenarios based on field service operations, scheduling, and automation.

Plan Your MB-240 Study Schedule Effectively With 5 Study Tips

1. Study the official MB-240 learning path on Microsoft Learn.
2. Focus on work orders, scheduling, and assets.
3. Practice in a Dynamics 365 Field Service sandbox.
4. Use Cert Empire MB-240 mock exams for real-world question practice.
5. Review IoT and Power Automate integrations.

Best Study Resources You Can Use to Prepare for MB-240

• Microsoft Learn MB-240 Study Path
• Cert Empire MB-240 Practice Questions
• Official Exam Ref MB-240 (Microsoft Press)
• LinkedIn Learning / Pluralsight courses
• Microsoft Field Service documentation and labs

Career Opportunities You Can Explore After Earning MB-240

After earning MB-240, you can pursue roles such as:

• Field Service Functional Consultant
• Service Operations Analyst
• Implementation Specialist
• Dynamics 365 Solution Consultant

Average Salary: $85,000 – $110,000 per year

Certifications to Go For After Completing MB-240

• MB-910: Dynamics 365 Fundamentals (CRM)
• MB-230: Customer Service Functional Consultant
• MB-700: Dynamics 365 Solution Architect
• PL-200: Power Platform Functional Consultant

How Does MB-240 Compare to Other Microsoft Dynamics Certifications?

Ace your MB-240 exam with authentic and updated questions from Cert Empire.

Why Practice Exam Questions Are Essential for Passing Microsoft MB-240 Exam in 2026

Passing the MB-240 certification isn’t about memorizing terms or rot learning, it’s about developing the aptitude required of a Microsoft Dynamics 365 Field Service Functional Consultant. Loaded with detailed explanations and extensive references, Cert Empire’s MB-240 Exam Questions are designed to help you think like an actual Field Service professional. These practice questions mirror the Microsoft exam pattern, guiding you through what’s required to pass the exam on your first attempt. To explore more options, discover certification categories that match your career goals and expertise in the Microsoft ecosystem.

Prepare Smarter with Exam Familiar Quiz

The MB-240 exam focuses heavily on practical business scenarios and field operations, but consistent practice converts those challenges into strengths. By regularly solving real exam-style questions, you’ll build confidence, improve speed, and understand how Microsoft structures functional and configuration-based problems. With time, you’ll approach the test logically instead of relying on memorization.

Master Every Domain with Real Exam Logic

The MB-240 practice questions cover all official domains in the correct proportion. This includes resource management, work order configuration, inventory management, mobility, and connected field service. Such balanced coverage ensures you’re fully prepared for each functional area of Dynamics 365 Field Service.

What’s Included in Our MB-240 Exam Prep Material

It’s not just a question blob that we offer, but a whole experience that transforms your exam preparation. Here is exactly what you get:

PDF Exam Questions

• Instant Access: Start preparing right after purchase with immediate delivery.
• Study Anywhere: Access the soft form questions from your phone, laptop, or tablet.
• Printable Format: Ideal for offline review and personal note-taking, and especially if you prefer to study from hard-form documents.

Interactive Practice Simulator

• Question Simulation: Our online MB-240 exam practice simulator is designed to help you interactively review and prepare for the exam with tailored features such as show/hide answers, see correct answers etc.
• Flashcard-like Practice: Save your toughest questions and revisit them until you’ve mastered each domain.
• Progress Tracking: The progress tracking feature of our quiz simulator lets you resume your study journey right from where you left.

3 Months of Unlimited Access

Enjoy full, unrestricted access for three months, long enough to practice, revise, and retake simulations until you are satisfied with your results.

To maximize your preparation, get access to exam prep tools that will guide you through practice tests and reinforce your knowledge.

Regular Updates

Dynamics 365 Field Service undergoes regular updates with new tools and automation options. CertEmpire’s experts track Microsoft changes closely to keep the MB-240 exam content aligned with the latest releases, configurations, and performance improvements.

Free Practice Tests

To make the decision easy for you, we offer free practice tests for the MB-240 exam. Look at the right side-bar and you will find the free practice test button that will take you to a sample free MB-240 practice test. Go through the free MB-240 exam questions section and discover the richness of our practice questions.

Free Exam Guides

Cert Empire offers free exam preparation guides for MB-240. You can explore in-depth Dynamics 365 Field Service resources, including configuration tips and scheduling guidelines, available in the blog section of our website. These resources are accessible to everyone, no purchase required.

Important Note

Our MB-240 Exam Questions are updated regularly to match the latest Microsoft exam version.
The Cert Empire content team, led by certified MB-240 professionals, has taken the newest release and added updated concepts, frameworks, and service automation practices to ensure relevance.

✔ Each question includes detailed reasoning for both correct and incorrect options, helping you understand the full context behind every answer.
✔ Every solution links to official Microsoft references, allowing you to expand your knowledge through verified documentation.
✔ Mobile-Compatible – Both the PDF and simulator versions are easy to use across smartphones, tablets, laptops, and even in printed form.

The MB-240 remains one of the most respected certifications in Dynamics 365, validating expertise in field service configuration, resource management, and operational optimization.