The proposed solution is incorrect because it suggests creating "custom question types," which is not a feature in Dynamics 365 Customer Voice (the successor to Voice of the Customer). Users must select from a predefined set of question types such as Text, Rating, and Net Promoter Score (NPS).

Furthermore, the most efficient and logical method to customize a standardized survey for different clients is to copy the existing survey to create a new version. This new version can then be modified as needed, preserving the original template. The solution's approach of creating a new survey from scratch is inefficient and does not leverage the existing standardized asset.

A. Yes: This is incorrect. The solution is based on a non-existent feature ("custom question types") and proposes an inefficient workflow that ignores the best practice of copying an existing template.

1. Microsoft Learn. (2023). Available question types in Dynamics 365 Customer Voice. This document lists the specific

predefined question types available (Choice

Text

Rating

Date

Ranking

Likert

File upload

and NPS). It makes no mention of creating custom question types.

Reference: https://learn.microsoft.com/en-us/dynamics365/customer-voice/question-types (Section: "Available question types")

2. Microsoft Learn. (2023). Copy a survey. This document outlines the correct procedure for the scenario. It states

"You can create a copy of a survey... Copying a survey creates a new survey with the same questions and settings as the original survey." This is the appropriate method for creating client-specific versions of a standard survey.

Reference: https://learn.microsoft.com/en-us/dynamics365/customer-voice/copy-survey (Paragraph 1)

3. Microsoft Learn. (2022). Voice of the Customer deprecation. This document confirms that Voice of the Customer (VoC) is deprecated and replaced by Dynamics 365 Customer Voice. The concepts in the question apply to Customer Voice

which is the current

relevant application for the MB-230 exam.

Reference: https://learn.microsoft.com/en-us/dynamics365/voice-of-customer/voc-deprecation (Paragraph 1)