In Dynamics 365 Customer Service, the storage of informational content follows a specific lifecycle governed by a Business Process Flow.

1. Create an article: The process begins in the Draft state where content is authored.
2. Mark for review: Once drafted, the article must be transitioned to the Review stage to ensure technical and grammatical accuracy.
3. Approve the article: A supervisor or subject matter expert (SME) evaluates the reviewed content; approval is a prerequisite for making the information official.
4. Publish the article: The final step makes the article active and searchable for agents and customers, officially "storing" the validated answer in the knowledge base.

Official Vendor Documentation: * Microsoft Learn. (2023). Create and manage knowledge articles. Section: "Knowledge article lifecycle".

Microsoft Learn. (2024). Work with knowledge articles in Customer Service. Sub-section: "Knowledge article states".

Technical Specification: * Dynamics 365 Customer Service (MB-230) Exam Objective: "Manage Knowledge" — "Create and manage knowledge articles; create and manage knowledge article templates; describe the knowledge article lifecycle."

Process Detail: * According to the Knowledge Management module in the official Microsoft Dynamics 365 documentation, an article must progress from Draft -> Review -> Published to be accessible within the system’s search index. Actions like "Enable search" are environment-wide configurations, not sequential actions for individual content storage.