Q: 10
HOTSPOT You ate creating a bot by using Power Virtual Agents to work within Dynamics 365 Customer Service. The bot must support voice and chat capabilities. The bot must also meet the following requirements:
• When a user starts the conversation, the bot should ask if they need help with installation or support.
• The user must be able to talk to a live person when requested.
You need to configure the bot. What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point. 
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