Q: 15
Northern Trail Outfitters, wants to implement its new Loyalty Program. The Chief Marketing Officer
wants to offer the following benefits to customers:
• Award points to the customer that can be redeemed for products in the store
• Gamify customers that spend the most to receive exclusive benefits.
What three elements should the Administrator configure?
Options
Discussion
A/C/E imo. C (tiers) is for the gamification part, and you need both types of currency (A) so you can track earning vs. redemption. E because promotions are how you issue points in the first place. Not totally sure about A vs. B, but pretty sure it's A due to the need for non-qualifying points too.
A/C/E makes sense, since you need both currencies for qualifying and redemption, plus tiers for gamification, and promotions to actually award points. Pretty well-worded question honestly. Anyone else see similar structure on their actual exam practice?
A/C/E not B/C/E. B is just one currency, but redemption needs both types (qualifying and non).
I don’t think B is right here. You really need both qualifying and non-qualifying currency (A) if you want customers to redeem points for products, not just earn them. C covers the tier system for gamification, and E is how those points actually get awarded. B is a common trap in these kinds of Salesforce Loyalty questions. I’m pretty sure A/C/E is the proper config, but happy to hear other views.
Be respectful. No spam.
Question 15 of 25